What kind of situation lead to a dispute and what are my options?
At boatUnity, we always recommend open communication and goodwill to resolve any disagreements. However, some situations may require additional action. Below are frequent cases and the recommended approach depending on the boat owner’s profile.
If the Listing Is from a Private Owner
If your rental is with a non-professional individual:
- You can refuse the rental or co-navigation, but you must notify boatUnity before the scheduled start and provide valid proof (e.g., photos, messages).
- If the cancellation is deemed justified, you will receive a full refund.
- However, if you choose to proceed with the rental, no refund will be possible afterward.
If the Listing Is from a Professional or Charter Company
If your booking was made through a professional or rental agency:
- You should contact the company directly to handle any complaints.
- boatUnity is not involved in contracts with professional providers.
- If necessary, our customer service can assist you or open a mediation file.
Common Dispute Scenarios
- Boat Mismatch: The boat differs from what was listed (model, capacity, features, etc.).
- Mechanical or Technical Issues: Problems that hinder or compromise safe navigation.
- Missing Safety Equipment: Life vests, fire extinguishers, or first aid kits are not provided.
- Poor Maintenance or Cleanliness: The boat is not well maintained or cleaned.
- Unexpected Usage Restrictions: Limitations not disclosed in the listing (routes, schedules, activities).
- Poor Communication: Difficulty contacting the owner before or during the rental.
- Unauthorized Changes: Modifications to the boat, dates, or location without your agreement.
Whenever possible, we encourage you to reach out to the owner directly to find a peaceful resolution. If no agreement is possible, our support team is here to assist you.