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Help Center

Frequently Asked Questions

Important Information for boatUnity Users
I own a boat and I want to list it
What's on the boat Owner dashboard
Why should I use the boatUnity inbox for my boat rentals ?
Getting the most of "your Trip" section
How to organize my next reservation methodically
How to create my Account
How to edit my account information
Why my boat owner / captain account should be verified
How can I reset my Password
How can I change my password ?
Why is my profile so important ?
My listings : Features and functionalities
Is it free to list my boat for rental/co-navigation on boatUnity?
How many boats can I list for rental/co-navigation on boatUnity?
Why should I list my boat for rental/co-navigation?
What types of listings can I create on boatUnity?
What makes an effective listing?
How to determine the right price for my listing
How to optimize my pricing strategy ?
Boost your revenues with “à la carte” services
Can I create a custom service for additional income?
What are the booking options for my listing ?
Booking Request vs. Instant Booking: Which Is the Better Option?
Pre-approvals and special offers
What are the cancellation policy available ?
Weather Flex : What is it and what are the benefits ?
Review Guidelines
How do reviews work ?
Review's history
How to make the best of the reviews?
Why haven't I been paid for my rental yet?
What payment methods are available ?
Access my Transaction History on boatUnity
Income tax: how does it work?
Am I subject to GST/HST?
What is the difference between commission and service fees
How do I report a dispute after a rental?
How are the disputes handled?
What is the No-Withholding Guarantee and how it works ?
Determining the No-Withholding Guarantee Amount
Successful or unsuccessful mediation. What's next?
What happens in case of major damages?
How does the Travel Credit works?
How to Rent a Boat with boatUnity in 4 Simple Steps
Do I need a Pleasure Craft Operator Card (PCOC) to rent a boat?
Boating License vs Operator Card: Know the Difference
How can I tell if the listing is not a scam?
Can I contact the Owner Before Booking his boat ?
Using your boatUnity dashboard
Why should I use the boatUnity inbox for my boat rentals ?
Everything you need to know about your trip section
How should I organise my next trip
How to Create My Account ?
How to edit my account information ?
Essential information for Renter/co-navigators profile
how can I reset my Password ?
How do I change my existing Password ?
Why should I spend time on my profile ?
What are the booking options on boatUnity ?
How to book a boat?
Pre-Approvals and Special Offers
How can I change my booking ?
How to choose the right cancellation policy for my booking ?
Rescheduling a Booking: A simple and Flexible option
How much will I be refunded in case of cancellation?
What kind of situation lead to a dispute and what are my options?
What is the No-Withholding Guarantee and how it works ?
Can an Owner Request a Deposit Outside the Platform?
What happens in the event of an incident occurring during the rental or co-navigation?
How are disputes handled?
Payment Timeframe
What are my payment options ?
Refund Policy in Case of Cancellation
Understanding Reviews and Ratings
Can the owner or captain leave a review about me ?
Private comments: discreet and direct communication
Where can I find my review's history
Review Guidelines
How does the Travel Credit work?